Shipping policy

Shipping Policy

At OJA Home&Decor, we want your shopping experience to be simple and transparent. Our artificial trees and decor are shipped directly from our trusted production partners to your door.

Free Shipping Across the United States

We offer free shipping on all orders to all 50 U.S. states, including Alaska and Hawaii.

  • No minimum order amount.
  • No additional shipping charges for standard delivery.

Estimated Delivery Time

Delivered in 6 weeks

Our products are carefully prepared and shipped directly from our production partners.

  • Production and order preparation: up to 2 weeks.
  • Shipping and transportation: approximately 4 weeks.
  • Total estimated delivery time: approximately 6 weeks from the date of your order.

Delivery times are estimates and may vary depending on product availability, production schedules, customs processing, holidays, or carrier delays.

If we anticipate a significant delay, we will contact you.

Large and oversized products may be delivered by a freight carrier. The carrier may contact you to coordinate delivery.

International Shipping

We can arrange international shipping upon request.

Shipping outside the United States is quoted individually based on the product, quantity, dimensions, and destination.

To request a quote, please email support@ojadecor.com with:

  • The product name or link.
  • The quantity you would like to order.
  • Your full shipping address, including country and postal code.

Our team will review your request and provide a personalized shipping quote before you place your order.

International shipments may be subject to customs duties, import taxes, and other fees imposed by the destination country. Any applicable charges will be explained as part of the ordering process whenever possible.

Order Tracking

Once your order ships and tracking information becomes available, we will email you the details.

For questions about your order status or delivery, contact support@ojadecor.com and include your order number.

Shipping Address

Please ensure that your shipping address and contact information are accurate before completing your order.

If you notice an error, contact us as soon as possible at support@ojadecor.com.

Damaged or Defective Deliveries

Please inspect your order upon delivery.

If you notice visible damage, missing parts, an incorrect item, or a product defect, please report it within 72 hours of delivery.

Email support@ojadecor.com with your order number and clear photographs of the product and its packaging.

We will review the issue and arrange an appropriate solution, including a replacement or refund where applicable, at no additional cost to you.

The 72-hour reporting period does not limit any rights provided by applicable law or prevent us from reviewing defects discovered later.

Damage caused by misuse, including use of indoor-only products outdoors, is not considered a product defect.

Contact Us

For shipping questions, delivery updates, or international shipping quotes, please contact:

OJA Home&Decor
Email: support@ojadecor.com